Tulsi Chanrai Foundation Eye Hospital (“TCFEH”) is committed to protecting your privacy and ensuring the security of personal data provided to us. TCFEH provides world class and affordable eye health care services and has office located at Plot 505, Oladipo Diya Street, Kukwaba, Abuja, Nigeria.

Personal Information We Collect:

TCFEH collects personal data about you to provide the services requested, and other lawful bases. We may collect personal data including individual personal information; contact details; Identity information; Closed circuit television (CCTV) in and around TCFEH facilities, cookies and related information. If you provide information about any person other than yourself, you must ensure that they understand how their information will be used, and that they have given their consent for you to disclose it to us and for you to allow us, and our outsourced service providers to use it.

How We Use Your Information

We use your personal data for the following purposes:

·       Providing medical services and treatment

·       Managing patient records and appointments

·       Conducting research and analysis to improve healthcare services

·       Correspond with third parties (e.g vendors, HMO, processing etc.)

·        Security and crime prevention purposes

·        Enforce or defend the rights of a member, staff or customer of TCFEH

·        To fulfill regulatory compliance obligations

Legal Basis for Processing

We process your personal data on one or more lawful grounds depending on the specific purpose for which we are using your personal data. We will rely on any of the legal bases listed below depending on the processing activities:

·       We will ask for your consent in certain processing activities. Where we obtain your consent, kindly note that you can withdraw the consent at any time, and we will comply by not further processing your personal data.

·        We may process your personal data to perform contract you have entered with us or take pre-contractual steps at your instruction.

·        We may rely on our legitimate interest to process your personal data.

·        We may process your personal data where the law mandates us to do so.

Data Sharing and Transfers

We may share your personal data with third parties, including  health care providers involved in your care; Insurance companies for payment processing;  Research institutions for research purposes; Law enforcement agencies for crime prevention, investigation and prosecution.

Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, for a period required by law or where we have any legitimate bases for retaining same. You may exercise your right to request deletion of personal data.

Your Legal Rights

You have the right to access your personal data; right to be informed of automated decision making; right to rectify inaccurate or incomplete data; the right to erasure of your data under certain circumstances; the right to restrict processing of your data; the right to data portability; right to withdraw consent; and the right to object to processing of your data.

Principles of Data Protection

We are obligated to comply with data protection principles whenever we process your personal data and to inform you about these principles. These principles are:

·        We inform you about the personal data we have about you, and the lawful basis for processing it.

·        We must use your personal data in a way you reasonably expect and in a manner that ensures transparency, lawfulness, and fairness.

·        We will not use your personal data for any other reason that is not compatible with the reason we collected it except we have informed you and relied on an appropriate legal basis.

·        We will only collect personal data that is only necessary to meet the required purpose and nothing more.

·        We will only use your personal data during our processing activities.

·        We will not store or keep your personal data in our custody beyond the period necessary to fulfil the purpose for which it is collected.

·        We will ensure that your personal data in our custody is protected from unauthorized use, alteration or corruption.

Automated Decisions and Profiling

We do not use automated systems to make automated suggestions or decisions, including profiling. All personal data we collect have human involvement.

Right to Complaint

You have the right to make a complaint to the Nigeria Data Protection Commission. If you choose to contact us first, you may do so via info@tcfeyehospital.org/ +234 703 740 6465 or send a letter to our office.

Contact Us

If you have any questions or concerns about this Notice or our privacy practices, or if you would like to exercise your rights regarding your personal data, please contact us at [info@tcfeyehospital.org / +234 703 740 6465].